Night Porter, The Place Hotel
Position
Night Porter, The Place HotelLocations
ManchesterBenefits
Description
JOB ROLE : NIGHT PORTER
RESPONSIBLE TO: NIGHTS MANAGER
JOB SCOPE
Management of the reception desk, phones and service out–of–hours. Being professional at all times, and answering any enquiry a resident may have out of normal hours. They will be responsible for ensuring that all guests are happy and providing service throughout the evening with any query or request deemed reasonable.
Hours of work are generally 10.30pm – 7.30am by rotating shifts over seven days a week
1. Based on the reception desk providing a face to face professional contact for all guests during the evening.
2. Answering all incoming telephone calls efficiently, requiring full up to date knowledge at all times.
3. Computer back up to be performed every evening.
4. Using the sales office systems to take enquiry’s, input out of hours reservations and file within sales office chase systems for effective chase the following day.
5. Performing effective check in and check out of guests.
6. Performing inventory checks in rooms / audits on apartments.
7. Providing assistance with all queries put forward by guests.
8. Providing room service for beverages, newspapers, wake up calls etc
9. Registration card preparation for check in
10. General car park and communal area tidyness every morning, communal area cleaning as required and emptying of bins nightly.
11. Effective usage of the Opera system to keep all information up to date
12. General administration duties
13. Up-selling of all sundry items at reception
14. Preparation night audit and reconciliation of the night audit.
15. Minor maintenance issues – and the effective reporting of all tenant faults if unable to deal with the fault there and then.
16. Reporting in the handover / security handover book all issues encountered during the night
17. Effective monitoring of security and the hotel – no party / non resident policy.
18. Complete handover of all issues encountered during the night shift
19. Any other duty requested by the management
20. Responsibility for your own health and safety and that of all colleagues
Application Details
Anna Edwards
The Place
Ducie Street
Manchester
M1 2TP
Tel: 0161 233 2930
Fax: 0164 233 2931
Email: annae@opalgroup.com
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